Trainers of Trainers Webinar # 6

“Help! What do I do now?”

Improving Decision-Making Skills for Interpreters

Using Demand-Control Schema

By guest Trainer of Trainers Karen Malcolm 

 If you missed the live presentation on March 27, 2014, 


Approved by CCHI for 1.25 instructional hours.

IMPORTANT: To receive CCHI CEU credits for viewing this recorded webinar, you will need to take a screenshot while viewing it and then send the screenshot to Home for Trainers ([email protected]) so that we can issue your certificate of attendance for CEU purposes. You will receive your certificate within two weeks from the date of your request.

The NCIHC Home for Trainers is delighted to welcome guest trainer Karen Malcolm! 

Webinar description: 
Demand-Control Schema, as developed by Robyn Dean and Robert Pollard, is an effective structure for interpreters to use when making decisions about their interpretation. These decisions may involve logistical, linguistic, interpersonal and ethical issues. In this webinar, participants will  be provided with an overview of D-CS, and will learn how this approach can be used to train interpreters in a wide variety of settings. 

Learners will: 
- Review the principles of Demand-Control Schema 
- Practice identifying demands and controls 
- Apply D-CS to identify consequences of decisions, and resulting demands 
- Discuss the types of decisions that interpreters face, which could be addressed using D-CS
- Consider the different methods to use to include D-CS in workshops, seminars and courses


Click  HERE to download and view the slideshow in pdf

Click HERE to download and view the handout in word

 Some of the comments received from participants follow:

  • Excellent webinar by Karen Malcom [sic].  Great concepts explained in a down-to-earth manner with very good practical examples and great suggestions for Trainers.  Thank you!
  • Great presentation and the moderator was interactive with a great humanistic approach! excellent work. I will recommend this training to all our teachers.
  • I found this webinar very useful. Presentation was good, speed, and slides also. Examples are what we see in everyday practice. I´d also like to thank Karen for indicating pertinent material to be reviewed befor the webinar and for providing links. This is a webinar that is worthwhile.
  • Presenter was extremely eloquent in her delivery and made for a highly accessible 1.5 hours of mind-stretching experience. Thank you!
  • I appreciate her experience and the information provided was very helpful. Thank you!
  • I loved the discussion through live voting!!
  • Wonderful! Thank you
  • It was great to see that what I am learning in my ITP is actually being utilized "in the real world" of interpreting.  Thank you for a very informative workshop.
  • Although I am not a trainer, I have learned a lot with this session.  What I have learned will be very useful with my daily work as a healthcare interpreter.  It also gives a formal frame and structuring to what I have already being doing, but now I know how it is classified and called, and it gives me more resources to continue learning about ethical decisions.



About Karen: 
Karen Malcolm is an American Sign Language/English interpreter and interpreter educator based in Vancouver, BC who has been interpreting for 32 years, specializing in mental health and medical settings for the last 20.  She has been teaching interpreting to both novice and experienced interpreters for 21 years, in both Canada and the US. Along with workshops on medical and mental health interpreting, Karen also teaches workshops on ethical decision-making, which she has taught to both signed and spoken language interpreters. She holds a Master of Science in Education (Teaching Interpreting) from Western Maryland College and is certified as an interpreter by AVLIC.

Fee (video recording): 
free for NCIHC members / $20 non-members 

See for complete details on webinar policies.

Click Here to pay and redirect to the video link

Click HERE to download and view the handout in word

NCIHC Members         free

Non-NCIHC Members  $30.00

(1) Complete Webinar Registration form. (2) Click “Register Now.”  (3) Wait 10 seconds for payment form to open. (4) Complete payment form. (5) Registration is approved once fee payment is verified. (6) Upon completion of registration and payment, you will receive a confirmation email with your link to the webinar. (7) If you experience difficulties with the electronic payment, let us know at [email protected].

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

 Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet

 You may download the Webinar Policies HERE



Approved by ATA for 1.5 points.  Approved by CCHI for 1.5 instructional hours.

IMPORTANT: To receive ATA and/or CCHI CEU credits for viewing this recorded webinar, you will need to take a screenshot while viewing it and then send the screenshot to Home for Trainers ([email protected]) so that we can issue your certificate of attendance for CEU purposes.