Members' Information & Frequently Asked Questions 

Information about member login and profile account, password reset, member renewal, auto-renewal, emails, receipts, listserv, webinars, and volunteer application

How do I log in to my membership account and access my profile?

1. Go to the NCIHC website at https://www.ncihc.org/
2. Enter your username and password and click the "Log In" button.
Note: If you are already logged in, click the "Profile" tab at the far right.

3. Click on the MY PROFILE button to see the details of your account.

How do I change my password?

1. Be sure you are logged in to your NCIHC account and have accessed your member profile (see directions above).
2. Click on CHANGE PASSWORD.

3. Enter your email address.
4. Click the "Send Password Reset Email" button.
5. Go to your email account to access the message that was sent and follow the directions provided.
6. Enter your new password and click the SAVE button at the bottom.
Note: if you do not receive the email within 24 hours, contact the Admin at [email protected] for further assistance.

How do I renew my membership?

1. Go to the email you received from NCIHC
2. Open the attached invoice

3. Scroll down to the bottom until you see the "Pay Invoice" button

4. Click on the button and fill out your payment information
5. Click Submit

If you are not able to see the "Pay Invoice" button, then you will need to pay from your NCIHC profile account. 

Renew membership from my NCIHC Profile account

1. Log in to your NCIHC member account and click on the "My Profile" button. (see directions above)
2. Click on the "Renew Now" button and follow the prompts to enter/update your payment information. You can select or deselect Auto-Renewal by clicking on the box.

3. Click submit.

Is auto-renewal available for my membership payment?

Members have the option to renew their accounts themselves or to keep a credit card on file so that their membership fee is automatically billed each year. Credit card information is stored in the payment processor, not the membership software. Once a member enrolls in auto-renewal payments, they will be charged membership dues automatically on their next expiration date.

For a member to update a credit card, the member must be in their renewal period and access the membership renewal process by way of the invoice, the membership profile account, or the membership form. Once in the form, members can opt in or out of auto-renewal and update the information on file with the payment processor.

Important Note: Members with auto-renewal will receive 3 separate renewal reminders before their expiration date (30, 14, and 7-day expiration notices). On your expiration date, payment will be made automatically and posted to your renewal invoice.

If a member has opted in to auto-renewal payments and wants to opt out, the member can take the renewal form through the NCIHC website and uncheck auto-renew, but the member must be in their renewal period to access the renewal form.

Click here for a guide to help you navigate the form during your renewal process.

Why am I not receiving emails from NCIHC?

All NCIHC communications are sent to the email listed in your member profile. Verify the email listed in your account by logging in to your profile and reviewing what is listed.

If the email listed is incorrect, then click on the Edit Profile button, scroll down to update the email address and click Save.

Where can I find the receipt for my payment?

All payments made to NCIHC on this website will be followed up with a confirmation email. This email will act as your receipt and will contain your payment information. If you have not received your payment confirmation email, check your spam or junk mail folder. If you are unable to find the email, contact the NCIHC Admin at [email protected] for further assistance.

How do I access the NCIHC Community Forum?

NCIHC Listserv has been replaced by the NCIHC Community Forum.

1. Bookmark this link: https://community.ncihc.org/

2. If using a phone, download app “Discourse Hub”, then add “community.ncihc.org” as your community.

3. For more details, see our Quick-Start Guide and Community Guidelines.

How do I access the free webinars?

All of the NCIHC webinars can be found in the NCIHC Learning Center on our website. Review the catalog of webinars and choose your selection. Find the register link and fill out the form. You will need to log in (or create an account if this is your first time visiting our Learning Center) to view the recorded webinar. Webinars are free for active NCIHC members. If you are a member and are logged in, but the registration form is asking you to pay $30, then there may be an issue with your login or your membership. Contact the NCIHC Administrative Assistant for further help by emailing [email protected].

Click here to go to the NCIHC Learning Center.

How do I volunteer for NCIHC?

If you would like to seek volunteer opportunities with the National Council on Interpreting in Health Care, you should consider volunteering for one of our many committees or work groups. First, you must be an active member of NCIHC. Next, you will need to fill out the volunteer application.

Click here to access the NCIHC volunteer application.

If you are still having issues?

If you are still having issues and require assistance, please reach out to our Administrative Assistant.

Email: [email protected]
Phone: 202-505-1537 (Please leave a voicemail message)

Someone will get back to you as soon as possible.

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