Trainers Webinar # 17

Baby Steps webinar   

Click here to register to view the recording of this webinar.

Click here to download the presentation slides.

Click here to access the webinar handout.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)

This webinar is CE approved by CCHI for 1.25 instructional hours and by ATA for CEP.


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned at the beginning of the presentation (if there is one).

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.


This webinar is designed to help trainers introduce note-taking as a cognitive skill for interpreters.  The presentation will address pitfalls of note-taking when done incorrectly as well as the benefits of effective note-taking.  It further introduces some ideas and step-by-step activities that trainers can use to help participants better develop note-taking skills.

Learning Objectives

By the end of this webinar, trainers will be better equipped to:

  1. Explain what note-taking is
  2. Describe how ad hoc note-taking can affect interpreters' accuracy and completeness in a negative way
  3. Identify best practice of note-taking for effective communication






About the presenter:

Rosanna Balistreri is a linguist fluent in Spanish, Italian and English. In 2010 and 2011, Rosanna served as President of the California Healthcare Interpreting Association.  She has also served as Subject Matter Expert (SME) for the Certification Commission for Healthcare Interpreters and is presently Member of the National Council of Interpreters in Health Care (NCIHC) Standards and Training Committee and co-chairs the Language of Lesser Diffusion (LLD) Workgroup. Rosanna teaches Translation and Interpreting at Cal State University Fullerton and owns REACH-reaching diversity, a consulting agency for cultural & linguistic services geared exclusively toward healthcare.  


System Requirements


PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.8 or newer ***NEW in 2016

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 

Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen, the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive your request for an accommodation no later than two weeks prior to the date of this event. For those who request an accommodation after this date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE