Trainers Webinar # 45

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This 90 minute webinar took place on February 17, 2021 at 3:00 PM Eastern / 2:00 PM Central / 12:00 noon Pacific.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)


Continuing education approval:
- 1.5 instructional hours CCHI


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned during the presentation.

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.

See Webinar Policies for attendance requirements.



Research focused on interpreters and interpreting has great potential to inform and improve interpreter training. In this webinar, Professor Ineke Crezee will describe a research project aimed at better understanding communication patterns in healthcare interactions, specifically with regard to the use of informal idiomatic language as part of the establishment of patient-provider rapport. She will report on the research findings and discuss the implications and import for interpreter training. She will then describe approaches and strategies for integrating research findings into interpreter training activities, with specific examples drawing on the research study presented at the beginning of the webinar. 

Learning Objectives:

At the end of this webinar, participants will be able to

  • Describe recent research findings related to informal language and establishment of rapport in medical interactions
  • Discuss the relevance of research findings related to use of informal idiomatic language, establishment of rapport, and pragmatic intent to interpreter training and professional practice
  • Describe strategies that may be implemented in training environments in order to increase trainee interpreters’ ability to successfully navigate challenges related to informal idiomatic language  

Additional Articles:

Thank you to the guest presenter for providing these additional resources!

 About the Presenter:

Ineke Crezee photo

Ineke H. M. Crezee, PhD, ONZM, MA (Tr), MA, BA, RN, NAATI Cert Tr, Cert Health Int 

Ineke H. M. Crezee is a health professional, linguist, interpreter, translator and interpreter/translator educator, known for her publications on healthcare interpreter education. A former Fulbright New Zealand Scholar (Public Health), she was made an Officer of the New Zealand Order of Merit (approved by HM Queen Elizabeth) in 2020 for services to translator and interpreter education. She conducted her Fulbright research on Patient Navigators at Seattle Children’s Hospital’s Center for Diversity and Health Equity. Ineke published on her findings with her friend and colleague Cindy Roat. 


System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 

Reasonable Accommodation:  If you require an ADA accommodation, please contact the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  NCIHC must receive your request for an accommodation no later than two weeks prior to the date of this event. For those who request an accommodation after this date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE