Trainers Webinar # 47

This 90 minute webinar took place on July 28, 2021 at 3:00 PM Eastern / 2:00 PM Central / 12:00 noon Pacific.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)


Continuing education approval:
- CCHI 1.5 instructional hours


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned during the presentation.

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.

See Webinar Policies for attendance requirements.



The presenter will encourage interpreter trainers to teach their students to adopt an “interpreter practitioner” model of interpreter versus purely a "message converter.” She will share techniques to be taught to students, such as specific educational scripts, visual aids, and “high register negotiation” to enhance comprehension and trust. Andrea will also make the argument that interpreter trainers can help students understand why emotional intelligence is a necessary attribute for healthcare interpreters.

Learning Objectives:

  1. Teach students specific scripts to effectively educate all parties of what you do and why
  2. Share in the classroom specific visual aids to facilitate comprehension and enhance the clinical outcome
  3. Train students about collaboration skills and innovative resolution to negotiate meaning of jargon and technical concepts

 About the Presenter:

Andrea Henry photo

Andrea Henry, CHI™

Andrea Henry has been active in healthcare interpreting for 25 years. She began her career in 1994 as a freelance interpreter and later worked as a full-time OPI interpreter in Portland, Oregon. Andrea earned her B.A. in Spanish & International Studies with a minor in Ethnic Studies. After relocating to Atlanta, she spent six years developing interpreter services departments for two hospital systems. She has taken over 175 hours of interpreter education and has attended 30+ regional, national, and international conferences. Andrea is a full-time interpreter and the principal investigator for grant-funded research on interpreter mental fatigue at Children’s Healthcare of Atlanta.

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 

Reasonable Accommodation:  

If ADA accommodations are needed for communication access such as ASL interpreters or CART please contact our Administrative Assistant at [email protected] or call (202) 505-1537 and leave a voicemail message.  At least 7 business days advance notice is requested in order to assure availability.  Every attempt will be made to accommodate requests made less than 7 days prior to the event, but results cannot be guaranteed.


You may download the Webinar Policies HERE